July Feature Release Preview

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  • Updated 1 year ago
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Our next release of new features and upgrades will be available for you and your workforce in July. Here’s a quick preview.

RingCentral for Microsoft Dynamics 365
RingCentral is happy to announce a new integration allowing users to automate the sales cycle by calling leads and customers from within Microsoft Dynamics CRM. With RingCentral for Microsoft Dynamics CRM, you can: 
  • Click-to-dial and click-to-SMS phone numbers in Dynamics 365 call records
  • Instantly match existing Dynamics 365 call records to incoming callers
  • Effortlessly take notes during a call, knowing they are automatically saved in Microsoft Dynamics
Learn more about RingCentral for Microsoft Dynamics CRM.        
Currently available for RingCentral Office customers.
        

Additional RingCentral Integration Updates
  • RingCentral for Google: In addition to click-to-dial, SMS, and meetings capabilities, G Suite customers can now use their Google Gmail credentials to log in to RingCentral.
  • RingCentral for Salesforce: We are Salesforce Lightning ready! Make sure to download our new lightning ready app in our RingCentral app gallery.
  • Tray.io for RingCentral: Integrations aren't one size fits all. The tray.io visual workflow builder allows you to be flexible with your integrations to support the way you want to work.
Currently available for RingCentral Office customers.
        

New Customization Capabilities
  • Customize the default role of new users: Soon administrators will have the convenience to customize the new user default permission role, simplifying the process to add new usersLearn more about Roles and Permissions here. Available for RingCentral Office Premium and Enterprise customers in mid-July.

  • New Call Flip options: Soon from your desktop, you can transfer a call to any 10-digit number you enter, rather than only a pre-programmed phone number. This gives you the flexibility to flip a call to your mobile device without hanging up. Learn more about this new Call Flip functionalityAvailable for RingCentral Office customers in early August.

  • Flexible call management option for head-up display: Receptionists, assistants and sales managers can now use head-up display (HUD) to now monitor or pick up incoming calls for specific employees’ or colleagues’ in addition to entire call groups. Learn more about setting up HUDAvailable for RingCentral Office customers in early August.
 

Conference Room Collaboration Updates
Extend your RingCentral Meetings capabilities with RingCentral Rooms, an affordable, easy-to-use video conferencing solution that works for any sized conference room. We’ve enhanced RingCentral Rooms with:
  • Setting up conference room controls using a Windows-based computer
  • Configuring up to three conference room display monitors
  • Adding a conference phone number to support inbound and outbound calling
Learn more about RingCentral Rooms.        
Available to RingCentral Office customers in mid-July at an additional incremental cost to your existing service. Contact your account manager to find out how you can add this feature.

Release Notes
For more information on these and other changes, check out the latest Release Notes.
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Natalie Carboni, Associate Customer Marketing Manager

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Posted 1 year ago

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JD

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Flexible call management option for head-up display

Will this allow us to add Call Queues to the HUD, allowing the agent to select which queue to answer a call from?
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Saadet - Community Support, Official Rep

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Hello JD,

At this time it does not. The new feature is referring to Call Monitoring and how you can choose to opt out of those calls ringing your phone.

This setting is found under Presence: