Keep calls in queue indefinitely?

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Using Office Premium... is there a way to keep calls in queue until an agent answers?  Seems like calls are going to voicemail if no one is available.  
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Sean L'Italien

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Posted 2 years ago

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Jessica - Community Moderator, Official Rep

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Hi Sean, 

At this time, there isn't a way to keep a call in queue beyond the max of 15 minutes. For more information on call queues and waiting time, check out this kb article!
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Chris Duquette, Champion

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maybe there's a way to send the calls if not answered to another queue to wait longer?