Keep calls in queue indefinitely? | RingCentral Support Community

Using Office Premium... is there a way to keep calls in queue until an agent answers? Seems like calls are going to voicemail if no one is available.

Sean L'Italien

70 Points

Posted 1 year ago

1 year ago

Jessica - Community Moderator, Official Rep

11,788 Points

Hi Sean,

At this time, there isn't a way to keep a call in queue beyond the max of 15 minutes. For more information on call queues and waiting time, check out this kb article!

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1 year ago

Chris Duquette, Champion

16,838 Points

maybe there's a way to send the calls if not answered to another queue to wait longer?

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