Keep calls in queue indefinitely? | RingCentral Support Community

Using Office Premium... is there a way to keep calls in queue until an agent answers? Seems like calls are going to voicemail if no one is available.

Sean L'Italien

70 Points

Posted 10 months ago

10 months ago

Jessica - Community Moderator, Official Rep

6,472 Points

Hi Sean,

At this time, there isn't a way to keep a call in queue beyond the max of 15 minutes. For more information on call queues and waiting time, check out this kb article!

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10 months ago

Chris Duquette, Champion

16,276 Points

maybe there's a way to send the calls if not answered to another queue to wait longer?

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