When answering my supervisors phones, the line immediately flips from their line to mine. Therefore, I can't put them on hold and have my supervisor pick up. I have to transfer back. Would like this changed so it stays on their line. Example: My supervisor is in his office meeting with someone and his phone rings. I pick it up and it is a call he has been waiting for. I cannot put the call on hold and have him pick up. I have to transfer it back to him, making the caller listen to the greeting until the call is able to be picked up.