Label a Phone Number as Fax instead of Direct in Contact Details

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I asked RingCentral support in case 07678062 if there was a way to label a dedicated fax number as fax in the user's contact details so that it isn't listed as a direct phone number, but it appears it isn't. If other user are looking up the user's phone number, and they have also a dedicated fax number assigned, there isn't a way to distinguish which is which in their contact details as they both appear as direct. This creates confusion for the users, it would be great if we can edit the label on the contact details to label the fax number as Fax.
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Luis Serrano

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Luis, could you provide an example of where you would like to see this change? You don't quite specify if this is something you want in a specific app, the online portal, etc.
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Luis Serrano

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RingCentral Phone under Contacts