latest desktop app crashes during opening

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On windows 7 computer, after installing the latest Ring Central Desktop, the application fail to launch. When you double click the icon to start, crash report will pop up saying, abnormal termination. 

Before the crash report error, I was seeing "this application failed to launch QT (blah blah, i don't remember the exact message)" 

Any help on this question would be nice as the application just won't launch at all to use. 
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Jae Wook Kim

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Posted 3 months ago

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Shelly Roth, Champion

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i tried downloading the update as well and it's not working correctly for me either.  In fact, when I restarted my computer it seemed to revert back to the prior version.  I decided not to download it because for the time period I did have it downloaded, it was not connecting to my Outlook contacts and I need those in order to work efficiently.  I have Windows 10.  

I have created a support ticket for this issue, but have yet to get someone to figure it out for me.
(Edited)
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Saadet - Community Support, Official Rep

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Hi Jae and Shelly,

I see you both have Support Cases open. Please keep us apprised and let me know if you feel like you aren't getting the service you need you can reply back here or email us at community.support@ringcentral.com