Latest Versions of RC Phone App breaks Fax Message Transmission Result to multiple recipients

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I have many law firms that use RingCentral and they frequently need to send faxes to multiple recipients.  They will then attach the fax message transmission result to the document that was faxed as proof that the fax was sent successfully.  They used to receive one email with the confirmation if they sent it to multiple numbers.  With version 10.1 and above, they now receive individual fax confirmations emails for every number they sent the fax to.  They now have to save multiple attachments to their original fax document.

I put in a call to support and after a day they suggested that I revert back to 10.0.1 so it works again.  With 10.2 just around the corner, I told my clients to update to this version when the announcement was made last month.  Now I think I have to tell them to hold off on that.

Any way we can this working in the latest versions?
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One Shot I.T.

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey One Shot I.T.

I'm on RC Phone app version 10.2.0.31893 and when I sent out a fax to 4 separate numbers, I received 4 separate fax confirmation emails.