Leave Empty spaces of Presence not working with Polycom VVX 601

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  1. Account type  US
  2. A brief description of the business.
  3. A high level description of the product or feature being requested. Feature request option to leave empty spaces of the phone to show extensions using the sidecar
  4. A typical use case scenario explaining how your business would use the feature. when answering call on behalf and transfer call using the presence enabled transfer option for idled users
  5. Benefit of such feature. easy transfer using sidecar
  6. Number of Users and/or Digital Lines. 28

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Posted 3 months ago

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Lee, Champion

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Coughlin, There are quite a few threads on here about collapsing the spaces between lines. The Polycom phones will not leave the spaces. 
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Ken Loomis

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This reply was created from a merged topic originally titled Polycom Side Car Setup.

Is there a way to add EMPTY place holders in the HUD so I can get information to appear on different pages on the Polycom side car?

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Jessica - Community Support, Official Rep

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Hi Coughlin and Ken, 

Currently, Polycom phones default to collapsing lines. As a workaround, you can reach out to your account manager to see if a custom config file is available for your specific phone model and situation.