Let user greeting play when answering calls from Call Queue extension.

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To play a personalized user greeting saying their name when call is received from call queue. (Not direct call)
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Tech Main

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Posted 1 year ago

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Chase1889

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I would like this to be implemented too! Not only would it be helpful to our users as they don't have to say their greeting tons of times a day, but would also help them not be confused answering the phone. For example when they get multiple calls in a row for sales and they are answering "Thanks for calling sales my name is _____" then the next one is billing and they accidentally answer with their sales greeting. Would be nice that the greeting is per the queue they are answering!