Limited Extension and RC App favorites

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  • Updated 2 years ago
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US account.

For some reason, I can't add limited extensions to my favorites list in the RC for Windows application so I can monitor it. Is this by design?

I also do not see it as an option to add its presence information to my line.

Thanks
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EPalombizio, Champion

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Posted 2 years ago

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Danno, Champion

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What are you considering a "limited" extension? 
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EPalombizio, Champion

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Hi Danno,
An actual Ring Central branded Limited Extension

https://success.ringcentral.com/knowl...
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Danno, Champion

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Sorry, I get an error when I click on the hyperlink.
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EPalombizio, Champion

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Strange, it comes right up for me. I am logged in so that could be why it's accessible to me.
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Danno, Champion

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That's why.  Reading now....
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Danno, Champion

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Honestly, this is a new product, so I have not had any experience with them.  Let's see if someone else has or you'll need to open up a case for a engineer.  But, I learned something new toady - thanks.  Post back what you find out for the rest of us!
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Danno, Champion

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This may explain why "This extension has limited features and is not tied to a user".
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Mike, Official Rep

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I think it's by design, but I'll try to get verification. Myself, or someone will get back to you. 

Mike 
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Mike, Official Rep

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Official Response
EPalombizio,    I just got confirmation that  this feature is not available for Limited Extensions. So, yes, it's by design. 

Mike