Limited extensions unable to page

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • 0
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

I have a limited extension setup in my system that is used as a lobby phone for general use. We also have paging setup for the building that uses a Cyberdata V3 VOIP Paging server. All extensions are able to page, except the limited extension line. When I go into add users to be able to page, the limited extension is not listed there.

1. Is this by design since it is not a true user in the system?
2. Is there anyway to have the limited extension be able to page or do I strictly need to have it setup as a user, increasing my user cost?
Photo of Matt Mikolajczyk

Matt Mikolajczyk

  • 1,384 Points 1k badge 2x thumb

Posted 2 years ago

  • 0
  • 1
2 years ago
Photo of Danno

Danno, Champion

  • 27,238 Points 20k badge 2x thumb
It is my understanding, from the RC webinar on limited extensions, that that would be one of the features not afforded a limited extension - Primarily used for making & receiving calls.
2017-03-31T12:52:36+00:00
Photo of Matt Mikolajczyk

Matt Mikolajczyk

  • 1,384 Points 1k badge 2x thumb
Danno,
Thanks for the post, but that article does not address paging as a limitation.
2017-03-31T12:54:55+00:00
Photo of Danno

Danno, Champion

  • 27,238 Points 20k badge 2x thumb
Yep, that was the only supporting information I could find after the Webinar. Even during the Webinar they provided limited information on the limited extensions - pun intended.
2017-03-31T14:32:31+00:00
Photo of Mike

Mike, Official Rep

  • 92,916 Points 50k badge 2x thumb
Matt...Danno is correct.  This is a limitation of Limited Extensions.  There's a soft key but you can't use it.  So yes, it's basically a design limitation (flaw).
2017-03-31T16:13:39+00:00
Photo of Brandon

Brandon, Champion

  • 22,250 Points 20k badge 2x thumb
It may be worth giving Cyberdata support a call.  They may be able to advise you an alternative method using multicast direct from the phone to their page server.

It would depend the phone model and another hurdle may be if the phone is locked by RingCentral or not because it would take some config changes in the phone, but still a possibility to consider.

This conversation is no longer open for comments or replies.

  • 0
  • 1

Powered by Get Satisfaction