linksys ip phone spa941

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2 out of 3 of the phones in our office just went to orange and then completely off. Both of these are the Linksyn IP Phone SPA941 model. The other phone is fine (different model). Internet is working fine. I've unplugged and plugged back in. Any ideas?
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Amy

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Posted 2 years ago

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Aaron Satterwhite

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There is a nationwide service outage with Ringcentral right now.  Our office is having issues with our SPA508g's.  Some are working and some are not.  Keep an eye on the service status page: servicestatus.ringcentral.com
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Saadet - Community Moderator, Official Rep

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Hey Amy, are you still having issues?
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Amy

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Yes.  Only with one phone now.  
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Saadet - Community Moderator, Official Rep

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Hey Amy, have you tried re-provisioning the device?
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Amy

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How is that done?
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Saadet - Community Moderator, Official Rep

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Hi Amy, you'll have to do some research on that particular phone model since it is considered a third party device and is unsupported. 
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OnCallAnswer

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I am without service now, I am an inbound call center so this is certainly putting a damper on things. Earlier today we were without Texting for several hours.
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Sorry about that! Please open a case so we can investigate

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