Live Presence Updates based on user activity

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  • Idea
  • Updated 1 year ago
1. Worldwide (U.S.)
2. Primarily outbound dialling
3. Live updates of presence based on the activity detected by the Softphone. Like Skype changing your status to "Away" after 15 minutes of inactivity on the computer.
4. Live reporting dashboards to show an accurate view of available agent's on the floor.
5. The benefit would be an accurate representation of the available agents to take calls at any given moment, taking into account sick days, annual leave, lunch breaks, meetings etc during the day that removes you from the phone.
6. N/A
7. 2106
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Chris Fuglsang

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Posted 2 years ago

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Patrick Baird

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