Live Reports Time Feature

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  • Updated 2 years ago
  • (Edited)
Our call queue administrator uses the Live Reporting feature to actively manage his agents.He mainly uses the Agent Details widget to monitor all of his agents activities. He mentioned it would be very helpful to see in real-time the amount of time an agent is on a call and the amount of time an agent is unavailable. Right now it will just show "On Call" or "Unavailable" but he has no way of knowing how long an agent has been in either of these states.

I know that many other companies have this feature with their call queue wallboards, so it should not be too unreasonable to add.
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John Walker

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Posted 2 years ago

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