Live streaming hold music

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  • Idea
  • Updated 3 weeks ago
Our company is new to RingCentral. We have just completed the trial period and have decided to make the leap. One feature that would be great for us is to play our live streaming music and ads while on hold. We pay a commercial license for this station to broadcast to customers via our company app and can use it for hold music as well. 
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Loren Goodridge

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Posted 4 years ago

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Mike, Official Rep

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Interesting idea.  Thanks for posting this.   

In the meantime the closest thing possible is to upload your own custom recordings. 

User Greetings and Hold Music
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I, too, would like to have a way to live-stream our local radio station as hold music.
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Andres Zamudio

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This would be a great feature! My company is also hoping more hold music options can be added such as enabling live streaming music or being able to randomly select different songs per call.
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Tanea Clocksene

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We are a radio station that would like to be able to utilize our LIVE stream for on hold.  We stream all our stations on line so the audio is available via a simple link.......can we have a timeline as to when this might be available or if it is even being considered?  Thanks.
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Saadet, Employee

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Hello Tanea,

Sorry we don't have an ETA on if/when this feature may become available. If we do hear anything, we will be sure to update this thread.
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Mark Bandoh

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This is a cool idea..I'm sure it can be achieved somehow. our website  will be streaming seminars, music and videos soon.
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Peter Lehrack

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Jennifer Garcia

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This is what I am looking for also!

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We would like to stream live music - when / if this feature becomes available please let us know!
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would love to see an integration with Spotify - our company has a playlist we would love to have as our hold music
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Looks like RC's been considering the idea "interesting" for a couple of years now. We think it's time to move this up the priority list.
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I'm guessing that RC hasn't moved forward with this idea at all since they haven't responded in over 2 years. I'm not sure why this would be that difficult of a function to be added. At the last company I was at we built our own phone system from scratch and had this capability. 
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J.B. Ferguson, Champion

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Most likely it hasn't been implemented because it would require them to purchase some type of commercial license to rebroadcast it to all of their 350,000 users, whether or not the users actually participate in using it. This would be an additional cost that would be passed on to all users.
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They wouldn't have to purchase licensing to make this happen. The user that was using the function would have to worry about those costs. It could very easily be written into their terms for that function. Licensing wouldn't need to be purchased for all users that way. 
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Shaun Kilmartin

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This would be great.  My boss is asking us to integrate RC Hold Music with some sort of streaming radio, but right now it doesn't seem possible.
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You can see what the priority is for RC to add this feature. We've been at this for almost four years now, with no end in sight. I suspect i'll get a couple of additional POINTS for commenting.. yahoo!