Live Chat with Tech Support would be awesome!

  • 1
  • 15
  • Idea
  • Updated 2 years ago
  • Implemented
Your services are great but navigating through your sea of links is a bummer.
I need info on how to use your product like instantly. Searching through links and forums?! Ain't nobody got time for that!!
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John

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  • disappointed

Posted 6 years ago

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Desiree, Alum

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Ha! Great idea, John. :)

We only have Sales Chat online, but Support Chat would be great, too.

I'll get this to our Support leaders. 

Community - If you'd like this as well please +1!

Thanks.

Desiree
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Matthew Allen

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Sounds great to me also
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Jim Walsh

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I fully agree. As a user, and the Ring Central manager for our company, I would prefer to use chat before telephone every time if it were possible. Not only would it potentially solve each case more quickly, but each case would be easily logged for archiving and reposting. It would also eliminate the language barrier that can drag out the resolution and even end up requiring a second call for clarification. Also, support technicians would be able to share links to knowledge base articles and other helpful resources. Thank you for your consideration.
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Ben Foster, Alum

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Thanks for your interest, all. We'd like to add Support Chat some time this year, but have no immediate plans to do so.
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Matthew Allen

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I see that you have sales chat currently. It seems like an easy transition to add support chat.
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Ben Foster, Alum

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Agree! It's just a matter of aligning our support staff correctly. Stay tuned as we work on this.
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Gaurav Kumar

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Helllo
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Gaurav Kumar

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live chat support is awesome option !!
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Kim, Alum

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Updated:  Implemented 
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Mike, Official Rep

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Official Response
Live Chat is available. Just click the button below.





Contact RingCentral Support
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Chris Duquette, Champion

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very cool stuff mike