- US account
- Educational Sales
- Upon login to Sales, Salesforce would pull the call logs since last login and add that information. It already pulls the last call, I would like it to get more of the call logs
- Often times our sales team is away from their computer, but still making phone calls. Or they are demoing something on their computer and have salesforce closed for an extended period of time. If Ringcentral could push this information that would be helpful
- Better and easier reporting, better time management.
Thanks for responding quickly. To elaborate, right now if I am making calls from the road on my phone using RC, I then have to enter in that information at a later time in SalesForce. If a manager wants to see how much time that user is spending on the phone, they have to look at two places to get a full picture. Ringcentral to get an accurate measurement of time spent on the phone, and then SF to get an idea as to what those calls were concerning.
As we are having some delays in fully automated offline call logging, As we are working on a new generation of RingCentral for Salesforce 6.0 App. We add a feature to this version where version still does not do automated offline call logging but makes it easier to log calls when user comes back to their desk after being on field/offline. User will be able to log their calls up to one week
Jitender, why don't you just add an option to receive an email for all calls made to an extension? You have the option for missed calls, text messages, and even a fax. If you can do the same thing for all calls, it would close the gap. The email sent out would trigger salesforce to create a case.