Log calls made when not signed in to salesforce upon sign in.

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  • Updated 2 months ago
  1. US account
  2. Educational Sales 
  3. Upon login to Sales, Salesforce would pull the call logs since last login and add that information.  It already pulls the last call, I would like it to get more of the call logs
  4. Often times our sales team is away from their computer, but still making phone calls.  Or they are demoing something on their computer and have salesforce closed for an extended period of time.  If Ringcentral could push this information that would be helpful
  5. Better and easier reporting, better time management.
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James Jancel

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  • Frustrated sales users, and preventing me from pushing this to my outside sales users

Posted 6 months ago

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Jitender Kumar, Director Application Development

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Hello James, 
You read our minds, we are contemplating #3 and #4 in the product update coming soon in Q2/Q3.  Can you please elaborate on #5 ?  if the requirement is generic enough for all our customers to benefit from we can certainly add to our product roadmap  
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Jeremy Thompson

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Jitender, you mentioned this as a possibility in Q2/Q3 update. When will the announcement of what is new in these updates be released? Sorry to be pushy  :)
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Jitender Kumar, Director Application Development

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No problem Jeremy, We need all the force to make it happen. It is a complex and fairly large project, We are actively planning and contemplating 
(Edited)
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James Jancel

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Thanks for responding quickly.  To elaborate, right now if I am making calls from the road on my phone using RC, I then have to enter in that information at a later time in SalesForce.  If a manager wants to see how much time that user is spending on the phone, they have to look at two places to get a full picture.  Ringcentral to get an accurate measurement of time spent on the phone, and then SF to get an idea as to what those calls were concerning.
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Jeremy Thompson

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+1 We need this as we have a small support team, and they can't sit in front of a computer all the time.
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Jitender Kumar, Director Application Development

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As we are having some delays in fully automated offline call logging, As we are working on a new generation of RingCentral for Salesforce 6.0 App.  We add a feature to this version where version still does not do automated offline call logging but makes it easier to log calls when user comes back to their desk after being on field/offline. User will be able to log their calls up to one week 
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James Jancel

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Any update on the progress of this?  I haven't heard anything in the last couple of months?
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Jitender Kumar, Director Application Development

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We will be sending beta invitation for 6.0 in few weeks if you guys are interested
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James Jancel

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I'd like to get an invitation.
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Saadet - Community Support, Official Rep

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Hey James, I've provided Jitender with your email address :)
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Srikumar Subramaniam, Official Rep

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Hi James, please signup for the Salesforce 6.0 beta using this form https://goo.gl/forms/B8rWMc9aWovhgU0l1
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Jeremy Thompson

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Jitender, why don't you just add an option to receive an email for all calls made to an extension? You have the option for missed calls, text messages, and even a fax. If you can do the same thing for all calls, it would close the gap. The email sent out would trigger salesforce to create a case.
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Jeremy Thompson

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I'll try out the beta version....Is there a way for my salesforce developer create this capability just for me through some kind of Ring Central API? 
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Saadet - Community Support, Official Rep

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Hey Jeremy, you could always ask our Developers Community about an API
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Jeremy Thompson

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Does RC have a API?
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Saadet - Community Support, Official Rep

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I'm not sure, but out Developers Community would know
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Jitender Kumar, Director Application Development

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Yes, there are RingCentral APIs that can be used to make call logs. Please refer to http://developer.ringcentral.com