Logging into phones for user tracking?

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  • Updated 3 months ago
we have a helpdesk with sift workers.  I would like users to be able to sit anywhere and login with their extensions.  we would like to be able to track how many phone calls a user is getting and making.  right now the ring to phones called desk1, desk2, desk 3 and so on.  but anyone could be sitting at desk 1.  so we know that desk 1 is taking calls but not what user.  
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Jim Lefcakis

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Posted 3 months ago

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Saadet - Community Support, Official Rep

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Hey Jim,

Not at this time but I could see how that would be helpful for Admins! I've flipped it to a feature request for others to vote on :)