Desktop App: Logging Off Needs to Turn Status to Unavailable

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  • Idea
  • Updated 10 months ago
  • (Edited)
When members of our call queues are logged out of RingCentral completely and/or their computers are off- It still lists them as available because it is during office hours. This creates a horrible experience for clients on hold waiting for RC to ring all the members who are not even logged in. Logging off during office hours needs to turn call queue members status to "Unavailable". It is common sense?
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MJ

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Posted 4 years ago

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Kim, Alum

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MJ, the user may still be available via harphone, smartphone app, or cell phone.  
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MJ

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Kim, the problem is that they are not. They are not logged in anywhere and RC will list them as available.
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Kim, Alum

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They don't have to be logged in to be available (see User Hours). 

What I think what you are looking for is RingCentral Contact Center. 
(Edited)
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MJ

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Kim,

I clearly understand that. However, I disagree with the logic. As there are numerous use cases in which a Rep may not be logged or available during user hours of say 9-5 i.e. they are at lunch for an hour and log out of the system or they are in a meeting. That should render them unavailable if they are not logged in on any device. 

I have already spoken with Support about this extensively over 6 months ago. I am not looking for a support explanation of why this happens. I posted it as an idea (which was their suggestion) since there is no fix for it. We are not interested in RC Contact Center.
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Scott Gaughan

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Completely agree with MJ. If the user, any user regardless of whether they are a member of the call queue, is NOT logged in, then they are NOT available and their status should reflect that.