Login failed

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When I log in my account on ringcentral for desktop, it says "Login failed, Cannot obtain important information because of a server error. Please contact support if the problem persists." I really need this ASAP. Thankyou for the help.
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Raphael Navarro

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Posted 2 years ago

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Mike, Official Rep

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The first thing to check is to see if you can log into our web portal at https://service.ringcentral.com/

If you are unable, then you most likely just need to perform a password reset. See:  Changing or Resetting a User's Password, Pin or Security Question

Mike 
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Raphael Navarro

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Hi sir, there's a problem in resetting my password, It is my boss who made my account, and everytime I login to  https://service.ringcentral.com/ it says that they don't recognize my device so they emailed a special security code, but only my boss knows the email address where the code was sent, my boss is very busy that he doesn't notice my chats, is there another way sir to fix this problem? thankyou for the help sir.
(Edited)
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Saadet, Employee

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Hello Raphael, unfortunately, there isn't anything that was can do on our end since your boss is the one who set up your account. In order for us to make any changes, we would have to verify him and his security question. 

I would suggest calling him or if he has an assistant, asking them for help reaching your boss as soon as possible.
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Raphael Navarro

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Okay maam, thankyou for the help, so my boss just need to change or reset the password and then everything will be okay?
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Saadet, Employee

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It's possible that all you need to do is reset your password, but without knowing more details it's hard to say. Do you have a screen shot of the message you're receiving when you try to login? That would help me to know what might be going on.
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Raphael Navarro

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This shows maam everytime I login my account, it's about a month since my last login.
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Saadet, Employee

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Hey Raphael, have you tried uninstalling/reinstalling the application?
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Raphael Navarro

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Yes maam I've tried that once, but nothing changed. Should I try it again?
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Saadet, Employee

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Hmmm....try it again. I'm thinking that there may be something going on with your PC in particular that's causing this error message. Have you contacted our Support Team yet?
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Raphael Navarro

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Okay maam I'll reinstall it. Not yet maam, how can I contact the support team maam?
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Raphael Navarro

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I'm done reinstalling it maam but it shows the same message,
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Raphael Navarro

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I'm done reinstalling it maam but it shows the same message,
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Saadet, Employee

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At this point I would suggest either opening a case or calling our Support Team so we can troubleshoot
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Raphael Navarro

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I've submitted a case just now maam, and maybe later I'll call the support team. Thankyou Maam
(Edited)
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Saadet, Employee

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Of course! I hope they can help you get this fixed :)
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Raphael Navarro

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Hello ma'am, my boss sent the security code and I can sign in my account on this sitehttps://service.ringcentral.com/. but the same message shows when I log in my account on ringcentral :( what should me and my boss do ma'am?
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Raphael Navarro

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Hello ma'am, my boss sent the security code and I can sign in my account on this sitehttps://service.ringcentral.com/. but the same message shows when I log in my account on ringcentral :( what should me and my boss do ma'am?
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Saadet, Employee

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Hello Raphael,

Did you contact our support team?
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Raphael Navarro

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I just talked to a support ma'am, and he sent a report to a higher office about my problem and will send me an email within 24 hours, thankyou ma'am :)
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Saadet, Employee

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That's great! :)
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Omyr Rome

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raphael still having the issue?
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Raphael Navarro

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okay sir, thankyou for the help I'll reset my password then.
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Raphael Navarro

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This reply was created from a merged topic originally titled Login failed persists.

I need help in my account, everytime a login my account in ringcentral, this shows up "Login Failed, Cannot obtain important account information because of a server error. Please contact support if the problem persists". Sir Mike replied and said that I should reset the password, but my boss is the only one who knows the security questions but he's busy and doesn't notice my chats, is there another way to fix this problem? Thankyou so much for the help. This is my ringcentral number +14048069515.
(Edited)

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