Login filed: Cannot obtain important account information because of a server error...

  • 0
  • 3
  • Question
  • Updated 6 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Hello I have been having an issue with RC Desktop app for a few months now.  The issues is that every time I try to login, it says the same error: "Login filed:  Cannot obtain important account information because of a server error.  Please contact support if the problem persists.”  I have reset password, contacted support over a dozen times in the past few months and they can’t find a solution and honestly waste my time with going over the exact same details.  I spent several hours with someone from Tier II, and their solution was that they are going to forward details to development... Has anyone encountered this?  I can sort of get around it by using my mobile / chrome plug in, but it is not convenient, and I cannot do all of the functionality and frankly, it’s just plain ridiculous that I can’t use the application when I’m paying for several lines.  Anyone solved this on their own?  Pretty over this one and I've been looking at alternative solutions but really like the text capabilities of RC.
Photo of GERRELLS

GERRELLS

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 6 months ago

  • 0
  • 3
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 15,124 Points 10k badge 2x thumb
USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

Is this problem occuring using RingCentral 's Windows Desktop App?  What hardware is it occuring on?  It helps if you post those kinds of details.....   The new version is coming out shortly, if you ask your Customer Success Manager for the beta version they would probably be able to get it to you - request Version 10.      We had to install it for one of our users a few days ago as she was having a similar (but not exactly the same) problem 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 38,860 Points 20k badge 2x thumb
Hi GERRELLS,

Looks like our Tier 2 had been trying to reach you for some time. I would suggest contacting our Support Team again so we can finish the troubleshooting process with you
Photo of David Kaufman

David Kaufman

  • 62 Points
I have tried to login via the windows 10 app and the mac OS app on High Sierra and both are giving the same error
Photo of Markus Surber

Markus Surber

  • 62 Points
I'm also getting the same error this morning.  The Windows RingCentral App is what is giving me the error.  Done all the troubleshooting provided as well.
Photo of Vero Dock

Vero Dock

  • 60 Points
I'm getting the same error as well. 
Photo of Mike

Mike, Official Rep

  • 91,038 Points 50k badge 2x thumb
Markus and Vero... please click the follow button on this page for updates:  https://community.ringcentral.com/ringcentral/topics/4-3-2018-server-error-phone-connectivity-issues

This conversation is no longer open for comments or replies.