Logitech Headset not working on Phone App

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My Logitech headset microphone is not working for the phone app.

has anyone had this happen before?
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Cockerill

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Posted 1 month ago

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Cecile Glassy, Champion

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2287 USA based users, 28 different sites,  3800 DID lines - all Polycom VVX500 phones

2018-12-19 You are welcome to follow our Bluetooth Issue tracking with RingCentral Mobile and Desktop App here 

http://ringcentraladminusersgroup.org/faq/headsets.html

(Edited)
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Cockerill

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It is not a bluetooth headset.  My computer recognizes it as working.  The settings in RC show that I have that microphone selected, but nothing is working. 
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Cockerill

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It shows that everything works, and then when I go into the settings, it is picking up sounds, and then when I make a call I can't hear anything, and when I go back to the setting, it can't hear the sounds again. 
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Cecile Glassy, Champion

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It may be not recognizing your app and the default sound input - check the settings gear in the RingCentral Phone APP





Then  check the Windows Sound Control Panel to show it is the "default" sound source for the Microphone 
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Cockerill

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I have tested there, and when I speak, it shows that it is picking up audio.  But when I make a call, you cannot hear me. 


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ACCOUNT

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Have one just like it. Works fine. Try it on a different computer.
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rod miller

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Have the same issue - I've used a Logitech headset for years without a problem - three to four weeks ago the headset stop working with the Ring Central Softphone app both on my computer and iPhone.  Headset works perfectly otherwise  -  what's up Ring Central, what did your last update break?
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Saadet - Community Support, Official Rep

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Hey rod, we would have to have our Support Team investigate in order to see what's going on
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rod miller

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Okay - let's do it.
Also to note, Logitech headphones do not work with VM delivered via email.
Maybe something with the codec...?
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Saadet - Community Support, Official Rep

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You can open a case here :)

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Mike Gustavson

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Just chiming in that we have a number of users with different models of Logitech headsets, all working fine with RC on various machines.