Mike, I very much agree with Erin's post/request. I have asked for information about this with three different Ring Central reps over the past two years only to hear that it is a good idea or is being considered. It seems very reasonable to me that businesses should be able to shorten or lengthen the duration of their voicemail recording times.
Even worse, if the person leaving the message uses the full 3 minutes the default is to delete their message if they do not press "3." The default with every other phone company is to keep the recording as is--not to delete it. Sometimes callers think that the message will be retained if they just hang-up after 3 minutes--not true with RingCentral.
When callers leave a message that reaches the full three minutes of allotted recording time RingCentral's default is to delete the caller's message if they do not
press "3." The default with other phone companies is to
keep the recording as is--not to delete it.
Sometimes callers think that the
message will be retained if they just hang-up when they reach the recording--not true with
RingCentral--it will be deleted. We have had callers contact us days later asking why we did not return their message. It seems like sometimes they have left long messages and not hit the "3" or they have hung up at the end of their message not realizing that the message timed-out in the seconds that they were hanging up.
Ring Central: Please change the default! We do not want to be losing clients to this flaw!
Even better: Allow us to extend the recording time beyond 3 minutes if we choose.
My clients are not happy that they can only leave a three minute message in voicemail. It would be great if a client can leave as long a message as they want and then press a key on the phone to end the message or allow us to select 10 minute, 20 minute, etc., longer lengths of voicemail time limits. Please fix this issue ASAP. Still really enjoy RingCentral - Great Product and Service. Thank you.
Admins should be able to change how long the max voicemail can be..
Our customers get distracted and then come back to silence and get upset when they think we hung up on them. They need something to let them know they are on a voicemail, in case they failed to pay attention and hear the announcement the first time. Most all other voicemail systems will have an operator come on after 20 seconds to give you more options. We should be able to change how long a voicemail can be as well as have options for the operator who follows up on the recording. It would be amazing if there was also an option to allow the caller to add on to what they had already recorded, in the case that the set max is not enough for them.
PLEASE PLEASE PLEASE FIX THIS!
1) U.S. account; 2) consulting business; 3) would very much like the ability to increase the incoming voicemail record time from the current MAX of 3 mins., to at least 4 or 5 mins.; 4) for those times when someone is trying to provide a lengthy description, instructions, etc.; 5) would allow our clients the ability to leave us detailed instructions, information, etc., without the risk of being cut off; 6) 07578844 (this was my open ticket number) 7) we have 6 User lines
Limiting voicemail talking times to 3 minutes MAX seems outdated. Professionals often need to leave important updates specific to a client or to explain a situation prior to a meeting. This is quite common in many industries and situations in which the tone of the message is especially relevant to the 'next step'.
Currently the experience for RingCentral users is...the caller gets abruptly cut off after 3 minutes (with no option to continue), they have to hang up, call back, select extension, remember where they left off and effectively continue their voicemail message. This seems overly and unnecessarily inefficient for the caller and for myself as the receiver of the voicemails.
As the receiver, I have to exit from the VM screen- go back to menu, locate where in the multiple voicemails the last one left off (as they are not numbered in a manner that allows me to see where I was last nor does it automatically forward to the next unheard voicemail).
It seems reasonable to me that businesses should be able to shorten or lengthen the duration of their voicemail recording times. As a consumer and a business owner, I believe managing your own voicemail recording times would be an excellent feature to market to future and existing users. What do you think? Thank you for your attention to this ongoing product concern.
**I see that Ring Central has been receiving feedback about this for over 5 years, yet the issue remains. I have reached out in the past and have heard that it is a "good idea" or "is being considered". Perhaps my concern is industry specific, but I can speak for myself and others users I have talked with and this issue is the one common complaint I hear. Please update.