Hold Music: Looped music

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We have a group of companies which require us to place customers on hold and keep returning to them more than once.

However, when we take the customer off hold and place them back on hold the music starts again.

We wondered if there was a possibility of this music being 'looped' so every time you place someone on hold it could be at any point in the music, you take them off hold, place them back on hold and the music still carries on?

We have had several complaints from people listening to the same song time and time again.
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Oliver McClellan

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Posted 3 years ago

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Rob Benn-Frenette, Champion

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While I do know this is not possible, you way want to consider using some of the RC pre-ready hold sounds.
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Eric Greene

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I agree, if you have custom hold messages, it is annoying to hear the same set of messages each time, not to mention you are not advertising the other products as they are later in the message.
This reply was created from a merged topic originally titled Music on Hold external device capability KSU and increase of mp3 file that can be....

Music on Hold external device capability KSU and increase of mp3 file that can be uploaded that can loop
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ZZZ Administrator

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This reply was created from a merged topic originally titled Hold Music: to continue in loop, not stop then start over.

Insurance Brokerage, we are using the On Hold Music/ Message which is produced by another independent firm on a wav file. When we put someone on hold, the message starts and then if they are put on hold a second time while being transferred, they hear the same portion of the message again.  No one ever hears the different parts of the message, Is there a way to have the message start, stop and then continue with the balance of the message so all of it can actually be used.
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Philippe Beaulieu

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This reply was created from a merged topic originally titled Is there a way to prevent on hold music to always start back at the beggining whe....

We
have a custom message playing as an on hold message providing information about
our company. Each time someone is placed on hold, they always hear the beginning
of the message. Is there a way to avoid this? Maybe by looping the message
continuously? Or maybe separating the message into different files that play
randomly?
Thanks!
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Carrollwood 1

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This reply was created from a merged topic originally titled On Hold message.

We have a custom recording for an on hold message. We would like for the on hold message to continue where it left off rather then restart everytime we go back to that person that is on hold. please contact me. 813-528-1085