Hold Music: Looped music

  • 92
  • 41
  • Idea
  • Updated 4 weeks ago
  • (Edited)
We have a group of companies which require us to place customers on hold and keep returning to them more than once.

However, when we take the customer off hold and place them back on hold the music starts again.

We wondered if there was a possibility of this music being 'looped' so every time you place someone on hold it could be at any point in the music, you take them off hold, place them back on hold and the music still carries on?

We have had several complaints from people listening to the same song time and time again.
Photo of Oliver McClellan

Oliver McClellan

  • 420 Points 250 badge 2x thumb

Posted 4 years ago

  • 92
  • 41
Photo of ZZZ Administrator

ZZZ Administrator

  • 354 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Hold Music: to continue in loop, not stop then start over.

Insurance Brokerage, we are using the On Hold Music/ Message which is produced by another independent firm on a wav file. When we put someone on hold, the message starts and then if they are put on hold a second time while being transferred, they hear the same portion of the message again.  No one ever hears the different parts of the message, Is there a way to have the message start, stop and then continue with the balance of the message so all of it can actually be used.