main number rejected text autoresponse

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  • Updated 1 year ago

This conversation has been merged. Please reference the main conversation: SMS / Text Auto Responder

We sometimes receive texts to our main office number from people trying to reach individuals. These texts could be read from the desktop app and email notifications once the office was open, but being the main number they could NOT be replied to or auto responded in order for the sender to find out their message was not delivered to the intended recipient.  The 'fix' suggested was to turn off SMS to our main number.  This fails as now people can still send a text but NO notification is sent to them their text did not reach the party and no notification comes in for us to reach out to them later and let them know that.

If a number is set up to receive texts, it should also be set up to reply to them.  It would be more helpful to have the text rejected outright and/or reply with an auto-response the text was not delivered.  This flaw is a big reason I currently would not use or recommend  RingCentral for the other company I work for.
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  • frustrated.

Posted 1 year ago

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