Major issue with the text messaging update

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  • Updated 2 months ago
Major issue with the text messaging update. I am losing a huge amount of valuable time as I can no longer search my text messages correctly. The old system would allow me to search every text message ever sent and I could find the person and text them. Now it limits the amount of text messages shown so that I cannot search all my texts. This causes a severe amount of lost time as I have to go in to my other programs to get the number and then text the person. This is a horrible idea and update. Please take this back to the way it was so we can efficiently search our text messages.
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Main Account

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  • Frustrated majorly

Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey Main Account,

Could you provide me with some more info? What version of the softphone (RingCentral Phone) are you on? How far back do your text messages show?

Right now I'm on 10.2 and I'm seeing messages as far back as January of 2017
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Taylor, Champion

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Is 10.2 an early release? Mine is 10.1.2 and saying that it's the latest version.
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Saadet - Community Support, Official Rep

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Hey Taylor, 10.2 is still being pushed out to all accounts :) Don't worry, you'll get it when your account is scheduled to be upgraded
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Taylor, Champion

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I just checked my system and I can successfully search texts back to 2016 instantly. Running version 10.1.2