Make "Do not accept call queue calls" permanent until manually changed to accept calls.

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  1. Account type: US
  2. A brief description of the business: Education
  3. A high level description of the product or feature being requested: Allow users to make themselves unavailable for queue calls permanently until manual changed to accept calls
  4. A typical use case scenario explaining how your business would use the feature:  We have agents that are part of queues that very rarely take calls.   They would like the ability to remain unavailable indefinitely until they make themselves available manually.  Apparently the system makes agents available automatically after 24 hours.
  5. Benefit of such feature: The agent does not have to sign-in everyday and change their settings back to do not accept queue calls.
  6. Number of Users and/or Digital Lines: 730ish

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Fitzpatrick

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Posted 1 year ago

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