Make receptionist inactive briefly by having 0 rings as an option

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  • Updated 5 months ago
When the receptionist walks away from her desk for a few minutes we want to make her phone inactive so it doesn't ring and goes to the next group directly,. Howwever, when we do that it drops her to the bottom of the list and then someone has to drag it back to the right position. Staff mess this up. so we instead change it to 1 ring. Make it an option to just leave it in the position yet add 0 rings as an option. Let me know when this is done please!!!!!! Thanks!!!!!!
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Posted 9 months ago

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Saadet - Community Moderator, Official Rep

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Hey there, I don't quite follow. Are you referring to a Call Queue?
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Chris Duquette, Champion

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Could making her phone set to DND be a good option? I would think that should skip her phone and just follow ringing options.
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Doug Routledge

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You may want to take a look at an attendant console.  Bridge Operator Console provides these features for users, and is designed for front desk works, making it superior to a desk phone.  They can sign in and out of call queues easy, as well as go to full DND.