Make RingCentral mobile app compatible with Android Auto and CarPlay

  • 2
  • 9
  • Idea
  • Updated 3 weeks ago
  • Planned

I'm in the US, using RingCentral Office.

I just bought a 2018 vehicle with the ability to use Android Auto (Apple has a similar feature for iPhones called CarPlay). When you connect to the car's entertainment system, and if you have the Android Auto app installed, the entertainment screen in the dashboard becomes a simplified "second screen" for your phone. There three categories of apps that you can use: mapping, messaging, and entertainment. Android Auto can't use every app on your phone. The mobile apps on have to be written to specifically support the APIs in order to be available to Android Auto.

So far, I love Android Auto. It needs to be improved, but I can easily use Maps, Spotify, and my podcast app while driving, using voice commands and simple presses of the touchscreen in the dashboard. It works really well.

Until I have to use RingCentral to make a business call... then I was disappointed when I found that the RingCentral mobile app is _not_ compatible with Android Auto. It would be amazing to be able to make and receive calls (the car has LTE broadband access independent of my phone), text, and look up contacts using RingCentral with Android Auto while driving. It would make my daily commute so much better.

https://www.android.com/auto/

https://developer.android.com/training/auto/start/

The second link above is to the developer site for Android Auto. I'm not sure if the current version of Auto exposes the phone API, but I know that Skype is a compatible app, so there must be a way to do it. Even if the current version of Android Auto does not expose all the API functions right now that RingCentral would need, I request that RingCentral contact Google to start making their mobile app compatible with Android Auto. Android Auto is being actively developed and improved, and RingCentral should be one of the premiere apps on that platform.

I think that all of us who use RingCentral while driving every day would love the ability to see the RingCentral app in the center dashboard screen and to use the app using voice commands.

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rmarthur

  • 194 Points 100 badge 2x thumb
  • Frustrated, disappointed

Posted 9 months ago

  • 2
  • 9
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Mike Gustavson

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This would defintely be nice to have - specifically CarPlay for me.
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Bob Antoniazzi

  • 60 Points
Agree. While it currently works similar to apps like Skype, true integration would be excellent!
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Brian Scheele

  • 74 Points
Agreed.  As a leader in UCaaS, RingCentral should make this happen.  For receiving calls, users can add their cell phone and not rely on the app, but for making calls, this definitely falls short.  Some users want to make calls without revealing their cell numbers.
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Hassan Mamdani

  • 72 Points
I'd like to see this too... Often end up taking calls from the car - or joining RC Meetings.  Being able to use the native app to call in would be great.
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LINDSAY

  • 110 Points 100 badge 2x thumb
Definitely it is the biggest limitation of ringcentral for me in that I can't use my business tool while driving.  Those are the calls I really need to get.
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Joe Salemi

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I was an iPhone user with RingCentral for a few years. I love how RC is embedded into the call functions of iOS. I'm not sure why this isn't the same way with Android, the experience just feels different. With Apple Carplay RingCentral just appears on the screen like any other call. It's brilliant. With the mobile nature of much of the RingCentral community I think it would be a highly valued feature to work on with Android Auto.

RingCentral - please work on the Android Auto integration. Please!
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Chris Buckely

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any update on this?
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Dan Roberge

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Our entire team uses Glip texting app within RingCentral which has limitations while in the car compared to regular texting using iMessage.   With no Glip CarPlay support for texting, I can't go hands free.  iMessage, as you might know, allows for dictating and having Siri read your texts...the same should be supported for Glip texting.  
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Liam Zhang, Employee

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Could you participant in our customer research on CarPlay / Android Auto? It would be a short video meeting.
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Saadet - Community Moderator, Official Rep

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Official Response
Hi all! Our Product Team updated me that they're working on making our app more compatible with Android Auto :) They're shooting for deploying this during our Q4 release. I'll keep you posted if that changes :)
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Joe Salemi

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That is very reassuring! I'd be happy to talk use cases if they're interested.
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Saadet - Community Moderator, Official Rep

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Awesome, Joe! I've shared your email address with the Product Team working on this feature :) Keep an eye out for an email within the next few days
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rmarthur

  • 194 Points 100 badge 2x thumb
I'm the original poster of this idea, and I would be happy to communicate with the Product Team and help with testing. I still use Android Auto almost every day.
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Saadet - Community Moderator, Official Rep

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Perfect! I've shared your email address as well :)
Photo of Liam Zhang

Liam Zhang, Employee

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Is there anyone else willing to participant in CarPlay / Android auto customer research? It will only take 30 - 45 mins on a video meeting. 
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Liam Zhang, Employee

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Please leave a message here if you are willing to contribute.
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Scott Adams

  • 84 Points 75 badge 2x thumb
Please include me.
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Joe Salemi

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Yes, absolutely!
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Dan Roberge

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Yes, I would be interested in participating. Thank you.
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rmarthur

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Yes, I would be happy to participate.