Admin Portal: sort users

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  • 12
  • Idea
  • Updated 2 years ago
  • Implemented
  • (Edited)
Currently users are only sorted by alpha, need to sort by Extension # so we can more easily see what extension #'s are in use.. When removing a user we'd like to add the next new person using that extension, but we time in between someone leaving and new person joining, the open extension gets lost. (we currently have to track it in our own system outside RC)
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Joe Ballarino

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  • frustrated

Posted 6 years ago

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Desiree, Alum

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Hi Joe,

Great ideas that will help make managing users more efficient.

We'll keep you posted on the progress of these ideas here. Feel free to add more information to this as you see fit (the more the better!)


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Claudio (Customer)

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This reply was created from a merged topic originally titled Admin: Filter By Department.

The new iPhone app ver 7.2.1 has the new Filter option for Contacts. When you will include the Department (field from the User Profile) to use as an option in the filters?
At this moment, after 6 months using RingCentral, I can't find any option, report, filter or utility that takes advantage of the Department field... (We are 3 companies working under one RC account).

Now, using the template for Ideas:
1. A brief description of the business: School Bus Sales, Automotive Parts, Granite and Memorial Sales

2. A high level description of the product or feature being requested: Using the field "Department" for better analysis and search

3. A typical use case scenario explaining how your business would use the feature: Searching Contacts, we have 3 companies, so filtering by Department. Other scenario, reports by Department/Company.

4. Benefit of such feature: Faster searches filtered by Department. Better Reports.

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Kim, Alum

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Official Response
This is implemented in the new 7.5 Release... it will be rolled out to our customer base over the next several weeks. 

Click on the title and it will sort by that field. 

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Daniel Salinas

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1 year later we are still unable to sort by extension number.
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Vincent Cayenne

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The extension number title is "clickable" but the user list STILL does not sort by extension! Was this implemented at all?
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Chris Duquette, Champion

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everything sorts except for the extension number, seems odd.
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Saadet - Community Moderator, Official Rep

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Hello Vincent,

This feature was enabled quite a while ago, but currently there is a bug in the system that isn't allowing the sorting ability. We are working very hard to fix it.