Contacts: Have a Master list on Super Admin that will edit contact one time for all users

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  • Updated 3 years ago
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We have multiple users that all see the same calls coming in. The problem is that when I update a contact in my call log it doesn't show up for the others. We all have to go in and edit the exact same contact. If there were a way for one person, even if it was admin, to edit the call log and everyone else be able to see those changes it would up our productivity tremendously. We spend roughly 30 minutes per person per day just updating call logs and that time adds up quickly. This could be cut down with this simple feature. Thanks for the consideration.
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Adam Peeples, Champion

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  • disappointed

Posted 3 years ago

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Dana Cramer

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This would be a Master Contacts List more than Master Call Log, I believe.
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Adam Peeples, Champion

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Ok I can concede that point. Is there a master contacts list that I am missing? Or was that just an observational correction? lol
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Dana Cramer

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A little of both.  I do not believe there is a Master Contact list and if that were an administrative function, that should feed down to the Master Call Log.
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Adam Peeples, Champion

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Do you know how I would access the master contact list? We can log in as an admin user and update the contact list for the admin and then not see any changes for all other users. Each user has their own contact list and when one gets updated the others do not see changes, this includes admin changes. We have already tried editing the contact list but I am open to try something else if you know of something.
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Kim, Alum

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Adam, currently there is not a way to have a Master list edit for all users, but I LIKE the idea...so I changed this from a question to and idea (feature request). 
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Adam Peeples, Champion

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Thanks Kim! I really hope this makes the cut. We could sure use it. Thanks
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Kim, Alum

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