Admin: When Downloading the master copy of users, the user's address pulls the shipping address and not the E911 address.

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  • Updated 1 year ago
  • (Edited)
When downloading the master copy of users in the Admin Portal, the user's address pulls the company's shipping address and not the individual user's E911 address. 
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Kim, Alum

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Posted 3 years ago

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Billy O'Neal

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Ah ha!  We were scrating our head over that.
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Kim, Alum

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Please LIKE in the upper right corner if you'd like to request this feature. 
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Adams

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I found the same, the address is the original shipping address and there is no where to change it.  Preferably there would be an address in the User Settings that could change it.  We have one site where the phones originally shipping to the old address prior to the move and launch of RingCentral.  Now they are moving again.  There is really no where in the user settings to specify the site so I have to use the Department field.  At minimal, the columns should be elimanated from the download to avoid confusion.