May Feature Release Preview

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  • Announcement
  • Updated 5 months ago
  • (Edited)
Our next release of new features and upgrades will be available for you and your workforce by mid-May. To learn more, attend our Feature Release Webinar on April 25, at 1 p.m. Pacific | 4 p.m. Eastern. Register now. Also, here’s a quick preview.        

RingCentral Glip telephony setting update  
Administrators can now enable full telephony and SMS messaging features for their entire company in the administration settings page of RingCentral Glip. Learn more.        
Currently available for RingCentral Office customers.        


RingCentral Meetings capacity increase        
At no additional charge, we are increasing the number of participants we allow in a single RingCentral Meeting from 50 to 100 for RingCentral Office Premium customers and 75 to 200 for RingCentral Enterprise or RingCentral Ultimate customers. Current Large Meeting 100 and 200 licenses will automatically be updated to 300 licenses at their current price. Learn more about our plans.        
Available for RingCentral Office customers in mid-May.
        

Important account updates        

Polycom VVX firmware updates: To improve reliability and security, we have scheduled maintenance to update the firmware of Polycom VVX devices in mid-late April 2018. You will receive more specific timing information of your account’s scheduled upgrade via email.

Emergency address registration: Please make sure you and your users have a registered emergency address to allow emergency services to respond when a 911 call is placed.

Admin Portal user interface: We’re updating the shortcut navigation icons of the Phone System overview page in your online account to provide a more modern look and feel. There are no functionality changes at this time. Preview changes below. 

Available for RingCentral Office customers in mid-May.        


Audio conferencing updates
        
Premium conference numbers 
Soon you’ll be able to purchase additional toll-free or international dial-in phone numbers for your accounts audio conferencing. This is in addition to our included international audio conference dial-in numbers
Available for RingCentral Office customers in mid-May.        

Retired dial-in conference numbers

Previously participants dialing in from retired audio conferencing and RingCentral Meetings numbers were automatically forwarded to the new conference bridge. On May 30, 2018, users will instead hear a prompt to dial in using the new appropriate number. Please ensure you and your employees update recurring meetings with the appropriate audio conferencing and RingCentral Meetings dial-in numbers.        
Currently available for RingCentral Office customers.        


RingCentral Meetings updates        

Access RingCentral Glip: Soon RingCentral Meetings users will be able to directly switch to the Glip desktop app from the Meetings desktop app home screen.


Outlook Plug-in schedule on behalf: Users will be able to add RingCentral Meeting conference information on behalf of another host without having to switch to the intended host’s Outlook calendar

RingCentral Rooms: We are adding end-to-end meeting encryption and disabling notification sounds during proximity sharing to provide a seamless conference room meeting experience.
Available for RingCentral Office customers in mid-May.        


Additional updates        

International service
: We’re expanding our international support by launching: (1) international SMS messaging pay as you go, (2) Japanese and Brazilian Portuguese language for online account and apps, and (3) Cisco SPA 122 ATA and Yealink W56P device support.

Call screening: Soon desktop and mobile apps users will be able to listen to a caller’s recorded name and use the IVR prompt when answering calls. This functionality will be similar to the call screening feature currently available on physical phone devices.


Apple Watch support changes: With Apple’s upcoming watch operating system changes, we’re changing our Apple Watch support to only notify users of incoming calls, instead of the ability to answer calls from their wrist.


RingCentral Contact Center: We recently added new enhancements to RingCentral Contact Center, including user experience improvements to customer chat interface, skill modifying and routing updates, and more. Learn more about all the updates to RingCentral Contact Center.

Integration updates        
  • Embeddable voice: You can now embed a full-featured softphone into your favorite web application in just 15 minutes – with no code.
  • Google Hangouts Chat: Start a RingCentral meeting or call within your Google Hangouts Chat conversation by simply typing an @RingCentral command into a chat conversation.
  • RingCentral for Skype for Business: With this update, you’ll get an updated and more intuitive user experience with additional inbound call controls, outbound call settings, and presence settings, just to name a few.
  • App Gallery: See all of our integrations available with your RingCentral service.
Currently available for RingCentral Office customers.        


RingCentral University 
Complimentary online RingCentral training and educational resources for system administrators and users. Learn more.



To learn more about these features added to your account, attend our Feature Release Webinar on April 18, at 1 p.m. Pacific | 4 p.m. EasternRegister now.
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Natalie Carboni, Associate Customer Marketing Manager

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Posted 5 months ago

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Danno, Champion

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When I click on the link Embeddable voice: You can now embed a full-featured softphone into your favorite web application in just 15 minutes – with no code.  I get a page explaining Multi-site.
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Natalie Carboni, Associate Customer Marketing Manager

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Sorry about including the wrong link, Danno. Here's more information about the embeddable voice integration coming out with this release. https://developer.ringcentral.com/embeddable-voice.html
(Edited)
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Danno, Champion

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Thanks - as always!
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A Si

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can you provide more info for Unlimited Global Calling?  What is the cost for this?
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Saadet - Community Support, Official Rep

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Hi A Si,

We had your Account Manager follow up with you on the cost for this.