Meeting ID invalid on MacBook.

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Meeting ID invalid. I'm not a registered user, I'm trying to view a presenter's RC meeting but when using my MacBook it says the meeting ID is invalid and my only option is to Leave. The same Meeting ID works on my ringcentral meetings app on my iPhone. I have the most recent version of RC downloaded and the most recent iOS. Please help.
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Nick

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Posted 2 weeks ago

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Jessica - Community Support, Official Rep

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Hi Nick, 

Are you getting any sort of error number? Is it possible for you to post a screenshot of the error you are receiving? Thanks! 
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Jessica - Community Support, Official Rep

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Yes. Remove Zoom from your computer, empty out the trash, and restart. 
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Nick

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Still says Meeting ID invalid
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Nick

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Any other ideas?  Thank you for your help by the way!
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Jessica - Community Support, Official Rep

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Another Community posted these potential workaround steps for an issue they were receiving with their Mac. I can't vouch for it personally, but it seemed to work for others! 

1.) go to /Applications/Utilities and open the Terminal
2.) type  "cd /Applications/RingCentral\ Meetings.app/Contents/MacOS/" WITHOUT PARENTHESIS
This will put the working directory in the RingCentral Meetings app itself
3.) you need to run the app with admin rights (not sure why but its the only think that fixed it)
so type "sudo ./RingCentral\ Meetings" WITHOUT PARENTHESIS
4.)Login like you would normally login.
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Jessica - Community Support, Official Rep

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Also, RingCentral meetings has similar network requirements to the rest of the RingCentral phones, check out this article for instructions on making sure your network is up to requirements: https://success.ringcentral.com/articles/en_US/RC_Knowledge_Article/9233

The sections that specifically relate to meetings are: 

Section 7 - IP supernets 

Section 8.6 - Whitelists including: ringcentral.zoom.us , meetings.ringcentral.com , & *.zoom.us

Section 10 – Bandwidth

Appendix B - table B.6 - meetings ports 

Appendix C - Table C.2 & C.3