Meetings app no longer works

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I tried to get into a demo with a potential customer and to my surprise my ringcentral meetings app crashes upon clicking and doesn't open at all. I get a "unable to find" type of message on my laptop and then nothing. any pointers? cause it was pretty embarassing to make a  potential customer try and open the meetings page for me.
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Chris Duquette, Champion

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  • bummed

Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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First the normal questions, which operating system are you using on your laptop, which version of RingCentral meetings are you using, have you tried uninstalling the application and reinstalling it? Finally, you mentioned an "unable to locate type of message". What was the actual message verbiage?

FWIW, i'm running windows 10 professional on my laptop with the most recent version of RingCentral meetings and I'm not having any issues. Of course there could be numerous other variables including other applications running, etc.
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Danno, Champion

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I was able to get in too. Had an 0830 EST bridge.
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Chris Duquette, Champion

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so not sure of the meetings version, but i know the company laptop is running windows XP, and we started using RC about 2 years ago approx. so im not too sure when the meetings app has been updated.
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Mike, Official Rep

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Chris, since Microsoft officially ended support for XP several years ago we no longer support any version of our software for that OS either. Mike
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Chris,

I echo what Mike stated. I had written from this point on but forgot to hit Submit. Got too busy.

From the Knowledge Based article:
Supported Operating Systems Meetings for Desktop

Mac: OS X with MacOS 10.6 (Snow Leopard) or later version

Win: Windows 7, 8 or later version

Full article:
https://success.ringcentral.com/articles/RC_Knowledge_Article/4653#supp-os

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so it would cause it to not even open and be used? just stinks because it worked a few months ago and then last week,,,nada
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Chris Duquette, Champion

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Thanks for the insights, I had been using the meetings app up until a few months ago for demos on same laptop, so it just struck me as odd that all of a sudden it would no longer open at all. Guess it's time for a hardware upgrade lol