Menu System Identification

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If you have a menu system in place (press 1 for sales, 2 for accounts, 3 for support) etc, you should be notified on the desk phone/soft phone screen as to what option the caller has pressed so that you can respond accordingly.

If a caller has pressed 3 for support, you will know and can respond by saying "Hello, <company name> support, how can I help?" etc. This would be an INVALUABLE feature to add!!!
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James Love

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Posted 2 years ago

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David Bidwell

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Hello, 
I was able to set this up using the Presence on the phone. I set up monitoring for all menu options on the phone so I know what option they press and how they call into the system. Like what phone Number they call will have them also sent to a different option on the Monitored Presence. 
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Danno, Champion

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Coupled with David's great suggestion; you can also utilize the "Play announcement before connecting" feature.
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Jan Ferguson, Channel Partner, Champion

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I use the Include mailbox name in announcement option which can be found in the Incoming Call Information menu selection in the Call Handling & Forwarding menu of each extension.

This has confused people in the past. It will NOT play that information to the caller but rather it will announce the extension to the person ANSWERING the phone call (your employee). It will sound something like, "Sales...you have an incoming call."


 
(Edited)