Message notification in gmail issue

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We recently changed our email from Office365/Outlook to G Suite/Gmail. The message notifications prior to the switch always contained an attachment in the email in the pdf or mp3 format.  The email notifications from RingCentral now arrive without attachments. GMail support can't find an issue preventing the attachments. Is this a known issue?
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David Dumyahn

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Posted 4 months ago

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Brandon, Champion

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Are you sure that whomever changed all the email addresses in RingCentral ticked the box for attachments?  
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David Dumyahn

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Thanks...I've set the DKIM, SPF, and (possibly) the DMARC.  Now just waiting for the records to update to see if I've done it right or totally screwed it up and get no email at all.
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David Dumyahn

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well, that didn't work. Back to support.  This is so crazy because it is only blocking attachments from RingCentral. All other senders, including spam, get through.
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David Dumyahn

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Ok, the issue is now resolved! Turns out that the Advanced Settings email notification had been turned off in RingCentral.  I do find this very odd because we rarely log into the system (and had not done so in over 6 months)so there is no chance that it was changed by us. And, it seems very coincidental that this had been turned off on the very day that we switched our email to G Suite.  With the help of Support, we were able to resolve the issue and all is working well now.
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Brandon, Champion

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Thanks for coming back to update.  Do you see audit trail under tools in your RC portal?  I can't recall if it is still a beta feature or not.  If you see it, you may be able to see who logged in and made changes. 
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David Dumyahn

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I just ran that for the last 90 days...a couple of login/changes in other areas that look like were done from my phone app...blocking a number, changing the number of rings, all back in November.  Nothing from the web portal....until Dec 24th, a couple of days after the problems started.  I asked support if this was a new menu or if an update had occurred during this time because last time there was an update, it reset our auto-attendant which didn't work properly also until we fixed it today.  I'll just chalk this one up to IT gremlins. ;-)
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Lee, Champion

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We have been using GSuite from the start with RingCentral and never had any issues with receiving attachments in our notifications.