Message Notification not showing on Desktop or Mobile App

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I have RingCentral desktop for Mac, and use the mobile application on my iPhone. I was receiving notifications for texts or voicemails, and as of recently, I am not. I am getting the notification/preview in email, but not on either of the applications. Thoughts?
Thanks!
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Nicole

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hey Nicole,

This is a known issue. Please open a case and include JIRA RC-57190 & IOS-25559 in your notes.