Message "Switch call to this advice" keeps popping up in the desktop app

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  • Updated 1 month ago
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Account type: US
Desktop version: 9.4.3-29474

I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.



There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).

If I do nothing, the green button will often disappear on it's own.

Anyone else encounter this? Suggested solutions?

P.S. Already rebooted, so that isn't a solution. ;-)
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Danp

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  • perplexed

Posted 5 months ago

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Saadet - Community Support, Official Rep

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Hey Danp,

I've heard of a few cases of this occurring. It definitely needs to be investigated! Please open a case and include the debug logs (if you don't feel comfortable gathering them, your support agent can help).
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Andrew, Champion

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This has happened to me recently as well.  I think it's a bug with the 9.4.3 rollout.
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Shannon Maggs

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Same here.  Started when I upgraded.  
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Danp

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Case created (06858341) and logs uploaded.
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H20

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I was told by support that this was because of how we use the RC smartphone app (we had too many users). I tried to insist it was a bug, but got the brush off. GTK that it's not just us.
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Saadet - Community Support, Official Rep

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Sorry that happened, H20 :( It is definitely something we are looking into!
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Reinkemeyer

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This reply was created from a merged topic originally titled Always says I have an active call.

Even when no call is active, RC says "Switch call to this device".  When clicked, neither "Cancel " or "Switch" have any affect and it still says I have an active call.
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Darren Sydorko

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I am still experiencing this issue, version 9.4.3.19474
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Saadet - Community Support, Official Rep

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Hi Darren,

This should be resolved in our 10.0 release which is being rolled out now. 
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Peter van Diermen

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Not solved in 10.0 release.
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Saadet - Community Support, Official Rep

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Hi Peter, please open a case so we can investigate

  
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Dean Bolton

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Still happening
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Saadet - Community Support, Official Rep

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Hey Dean, 

What version of the app are you running?