Message "Switch call to this advice" keeps popping up in the desktop app

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  • Updated 7 months ago
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Account type: US
Desktop version: 9.4.3-29474

I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.



There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).

If I do nothing, the green button will often disappear on it's own.

Anyone else encounter this? Suggested solutions?

P.S. Already rebooted, so that isn't a solution. ;-)
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Danp

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Posted 1 year ago

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Daniel Chu

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I have a user under my account having this same issue using the latest RC Phone app version 10.2.1.31914.  I have opened a ticket with RC support as well.