Metrics for key presses

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  • Updated 5 months ago
We unfortunately have our IVR set up so that option 2 *and* option 3 both go to the same queue.  So I can get stats on that queue very easily. But what I want to know is how many timers did people press 2, and how many times did people press 3... even though they ended up in the same place. Why? Because 2 and 3 used to go different places, and we're considering splitting them up again.

Account type - US
Business - Education
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John Franco

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  • disappointed that this isn't tracked

Posted 5 months ago

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