Microsoft Flow Connector

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  • Updated 6 months ago
I just noticed today that there isn't a Microsoft Flow connector for RingCentral. (If there is, and I missed it please let me know. I would be curious to test it out.)

I think that this could help add value to the product for customers if there was integration for this.

Example: Currently Microsoft flow can send notification through the flow app, in order to get text messages there is a somewhat convoluted way around it without using an SMS app connector like twilio. But what if we could route these notifications to an app and service we already have? Enter RingCentral. 

RingCentral can already handle SMS messages and I have been able to prove within our company that you can use your RC number to receive the multi-factor authentication texts from the office 365 portal. (We set it up this way for a few users because certain cell phone providers in our area are a bit spotty and it's great for people who forget/change their cell phones often.)
So it'd be cool if we could also make the jump to use RC as a connector for different flows. You could make flows like sending an email through outlook will generate a task in glip. Updating a OneDrive file will send a glip message to the team and run a parallel flow to schedule a meeting. Glip Tasks from your manager trigger flow notifications so you can respond more promptly, Faxes received to be automatically placed in OneDrive or SharePoint for safekeeping etc, etc....

Benefit: People would be able to use their RC services and office 365 services to a fuller extent, RC would have a little relationship with Microsoft in that regard which could be a selling point that future users/companies want.
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Posted 12 months ago

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Jane Gribben

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Yes please! Would Love a Flow connector to the Ring Central app for our company!
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Jonas Shawanesse

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We've had some successes with integrating, but doing it through Flow would possibly open many other doors for us. One of the areas we're using the API for RC is to have synced contact information for our users across AD and other systems. Doing that through Flow would really reduce the maintenance on that home-grown solution. We'd also like to use some of our standardized reporting tools, but we've run into some problems. I think Flow would help us to reduce those efforts and it would be a selling point to those who hold the purse strings.