Microsoft Office Teams Integration

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  • Idea
  • Updated 3 months ago
  1. Account type: US

  2. A brief description of the business
    B2B services. Sales and execution of our services requires a workflow that is most compatible with Microsoft Teams (included in most Office 365 subscriptions).

  3. A high level description of the product or feature being requested
    Integration with Microsoft Teams. There are two options, an installed application and a browser based version. It may be most feasible to integrate with the installed option. Would like call, sms, and conference abilities. I believe that Teams currently uses Skype for Business for it's video conferencing feature. Teams also has 'bots' that can perform tasks related to third-party API's. RingCentral could create a bot that allows a user to enter '@RingCentral' to SMS the content of a post to all recipients.

  4. A typical use case scenario explaining how your business would use the feature
    To improve communication and collaboration. Some higher level employees do not adapt their workflows to a collaborative format This results in broken processes. Integrations like this would help bring old-school communications into new collaborative processes so that teams could reach out to these employees and:
    -Have SMS messages on record in one place relative to the project.
    -Have audio recordings in one place relative to the project.

  5. Benefit of such feature
    Please see item 4.

  6. Number of Users and/or Digital Lines
    8 Lines.
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Jonathan Otter

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Posted 3 years ago

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Mike Gustavson

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This would be a game changer for us.

I worry that integrations like this are never going to happen (and ones that exist are going to be dropped) as RC is putting all their energy into their own platform (Glip).

That's the biggest downside to me of them trying to do it all themselves - I'd much rather see integrations with the best-of-breed options that already exist in the market. Do we really need another RC proprietary version of Slack/Teams?
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D Bour

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I think it's great to offer a collaboration tool for those companies who don't have one.  But it's equally as important to offer integration to other Enterprise wide solutions, like Teams/Slack.

Thanks for considering.