missed call recording

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  • Updated 2 months ago
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In call recordings, I noticed that one of my calls stopped recording prematurely.  The call lasted over five minutes, but RC only provides a little over 30 seconds of the recording.  I have been escalated to Tier 2 by RC and am awaiting a response.  Has anyone else had this problem?
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Jason Spindler

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Posted 12 months ago

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Saadet, Employee

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That is very strange behavior :/ I'm glad you're already working with Tier 2 on this! 
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Natalie Wilson

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I have had similar issues, and some have not recorded at all. 
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Jessica - Community Moderator, Official Rep

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I'm sorry to hear that! Make sure to open a case with Tech Support!