Missed call shows multiple times in Desktop App

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I have a user with an odd problem:  Whenever he receives a missed call notification in his desktop app, he deletes it, and within a minute or two, the same missed call pops up again.  This sometimes happens three or four times, for every call he misses.  He recently received a new computer, and I thought with the new install of the Desktop App this issue would go away, but it has not.  No other users are having this issue.  Is this possibly a settings issue?  I've checked, and he seems to have the same settings as everyone else.  We are on version 19.2.2.35466 of the Desktop App.  Thanks in advance for any ideas or suggestions.
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John Crocker

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Posted 2 months ago

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Saadet, Employee

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Hey John, that's really weird! I would suggest opening a case with our Tech Support Team so that they can gather logs and dive deeper into the issue.