Missed Call Tag

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  • Updated 2 months ago
Merged

This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

  1. Account type: U.S
  2. A brief description of the business: One Source Process
  3. A high level description of the product or feature being requested: a feature to remove the missed call tagging when a member of the call queue will answer the call. Current behavior: members phone app shows missed call since they are part of the queue.
  4. A typical use case scenario explaining how your business would use the feature: when they are out of the office and is using the mobile app
  5. Benefit of such feature: this helps not to confuse the customer about the tagging, they are thinking that the call is not answered or missed.
  6. Number of Users and/or Digital Lines: 9

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Rossen Bon Deriada

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Posted 2 months ago

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