Missed Calls

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  • Updated 1 year ago

This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

When our organization receives a call, and an agent answers, it shows every other agent has missed the call. How do I turn that function off since the call was in fact handled or answered and not missed. 


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Posted 1 year ago

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Benjamin Pina

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Welcome to the party. I don't see why this isn't an easy problem for them to fix. It must be way more of an issue than I understand.

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