We use a simple virtual receptionist to forward all incoming calls to all extensions in the office so whoever is available can pick up the call. As a result all phones list dozens of missed calls every day even if every customer spoke with someone. The problem is that if my phone rings and i don't answer it (because someone else got it, or no-one got it) it is listed as a missed call. This makes it almost impossible to quickly call back these actual missed customers. PLEASE FIX!
Yes, and when the phones are busy and we're all finishing calls and picking up new ones as quickly as we can, then it calms down and we want to call anyone back that we missed, before they move on to the next listing on google. So we're all like "did you get that '6775? I think so, what about the '320 area code?, etc." trying to figure out which missed calls are actual missed calls. We get emails about anyone who left a message, but it takes a few minutes and most people don't leave a message. I want it to distinguish between calls that I didn't answer and calls that were missed.
I think that was RC's recommendation as well. My complaint is that I don't want to have to log into the online account every time I need to make a change (like check missed calls, change how phones are forwarded, etc.) I would like more functionality on the physical phones sitting on our desks. I suppose if this isn't going to get fixed then I'm with Mike and I want the feature removed from my phones. (We had a temp help cover phones the other day when we went to lunch and forgot to tell him not to pay attention to the "missed calls". He "called back" a dozen people who had talked to someone else in addition to the couple that had actually been missed. Many confused customers.)