Missed Calls/Queue

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This conversation has been merged. Please reference the main conversation: Call Logs: Call Queue not to show 'missed call' when a call is answered by another user in Queue

Would it be possible to make "missed calls" distinguish between direct calls and queue calls on the softphone?  I don't "miss" the call when it comes into our queue , our lines all ring simultaneously and someone else answers.  I only miss calls if someone calls my direct line and I don't answer and right now I can't make that distinction. I use the US desktop service.
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David Freitas

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Posted 4 years ago

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Photo of Regina


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Same here. Hard to explain that we did not actually "Miss" a call!

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