Message-Only Extensions: email notifications for missed calls

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We need to be able to have email notifications of missed calls to Message-Only extensions. It doesn't make sense to me that we can configure notifications of missed calls to other extensions, but not to Message-Only extensions.

We have an IVR set up, and we have a couple of 'departments'. Some of these department extensions need to go straight to voicemail, so we have been using Message-Only extensions for them.

The problem here is that not everyone leaves a message, and we need to be informed when someone reaches one of these extensions and doesn't leave a message. These are often calls from potential or existing customers that either come in after-hours or at a time when no one can answer the phone.
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Kurt Milam

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Posted 5 years ago

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